User Data Deletion Instructions
Step-by-step instructions on deleting an Adreporter account and associated data (compliant with Meta Platform requirements).
1. Overview
In compliance with Meta Platform Terms and international data protection standards, Adreporter guarantees users the right to request full and permanent deletion of their accounts and all associated data.
You can initiate account deletion at any time directly through the platform interface or by contacting our support team.
2. What Data Is Permanently Deleted?
When an account deletion request is processed, the following data is permanently purged:
- User profile information (name, email address, password hash, phone number);
- Third-party integration tokens and credentials (Meta Marketing API tokens, amoCRM keys, Google OAuth tokens);
- Meta CAPI webhook configurations, event dispatch logs, and conversion caches;
- Synchronized Google Sheets export tasks and job histories;
- Workspace configurations for workspaces owned by the user.
3. What Data Is Retained and Why?
In accordance with statutory tax and accounting regulations, invoices and payment receipts for paid subscriptions are archived for audit compliance for 5 years.
Anonymized server logs recorded for security and fraud prevention purposes are retained for up to 90 days, after which they are automatically rotated and deleted.
4. Step-by-Step Guide to Deleting Your Account In-App
To delete your account independently within the application, follow these simple steps:
- Step 1: Sign in to your Adreporter account at https://app.adreporter.io
- Step 2: Click on your avatar at the bottom of the left sidebar and select "Profile Settings" (/profile);
- Step 3: On the settings page, select the "Account" tab;
- Step 4: Scroll down to the "Danger Zone" section at the bottom of the page;
- Step 5: Click "Delete Account" and confirm by entering your password.
5. Submitting a Deletion Request via Email
If you cannot access your account or need assistance, you can send an email from your registered address to [email protected].
Please use the subject line: "User Data Deletion Request".
Following identity verification, your request will be executed within 3 business days, and a confirmation email will be sent to you.
6. Directly Revoking Adreporter Access in External Services
You can also revoke Adreporter's permissions directly in the security settings of third-party platforms at any time:
- Google Account: Visit https://myaccount.google.com/permissions, select "Adreporter", and click "Remove Access";
- Meta (Facebook): Visit https://www.facebook.com/settings?tab=business_tools, check "Adreporter", and click "Remove";
- amoCRM: Go to Settings -> Integrations -> Installed Apps and remove the Adreporter integration.
7. Support and Inquiries
If you have any questions regarding the data deletion process, please contact our support team:
Email: [email protected] Company: Ad Reporter